Trendbee (hereinafter, "Website" or "We") is an e-commerce site accessible via the Internet to all Internet users. The site has been developed and operated by Trendbee SAS (hereinafter "Trendbee"), a French stock company (Société par Actions Simplifiée) with share capital of 1000 euros, head office located at 31 avenue de l'Opera, 75008 Paris, France, and registered with the Trade and Companies Registry of Paris under the number 838135101, VAT number FR27838135101.
Accessing this Website constitutes your agreement to the following Terms and Conditions. If you do not agree with these Terms, you may not access the Website.
The Website enables Trendbee to offer for sale kids clothes and accessories (hereinafter the "Products") for all users who connect to the Website (hereinafter, the "Buyer(s)" or User(s)). For the purposes hereof, Trendbee and the User(s) are referred to collectively as the "Parties" and individually the "Party", and any User who confirms an order is referred to as the "Buyer". The rights and obligations of the User(s) necessarily apply to the Buyer(s).
Users must be over the age of 18 years old and have full legal capacity.
The Products are intended for personal use by the User, and not directly intended for the latter’s professional use.
Any Product ordered via the Website presupposes having read and expressly agreed these Terms and Conditions of Sale, but that acceptance is not conditioned by a handwritten signature from the User.
In accordance with articles 1316 to 1316-4 of the French Civil Code, as completed by Order No. 2001-272 dated 30 March 2001 for implementation of Article 1316-4 of the Civil Code where electronic signatures are concerned, confirming the order form as described in clause 3.3 below, constitutes an electronic signature which is binding between the Parties to the same extent as a manual signature and stands as proof that the entire order is legally valid, rendering all amounts in connection therewith due upon performance of said order.
These Terms and Conditions of Sale are available at any time on the Website and prevail on any other version or any other contradictory document.
Unless proved otherwise, the data recorded by Trendbee constitute proof of all transactions.
These Terms and Conditions may be subject to modifications, the conditions applicable are those in effect on the date of execution of the order.
The purpose of these Terms and Conditions of Sale is to set out the rights and obligations of both Parties, exclusively because of the relationships they initiate on the Internet, with respect to any and all online sales of Products offered on the Website.
They apply to all the steps necessary to place the order and ensure the follow-up of such order as contracted between the Parties.
This document is the sole document applicable to the relationship between the Parties ; it cancels and supersedes any other document.
Accessibility and liability disclaimer
The Website is provided on an “as is,” “as available” basis. We do not warrant that your use of the Website will be uninterrupted or error-free. In principle, the Website is accessible continually, except for interruption, scheduled or other, for maintenance or in the event of a force majeure. Trendbee ensures an average of 98% accessibility of its Website (ninety-eight percent) per year. This percentage does not take into account the periods of Website unavailability due to technical or other issues that are not under the responsibility of Trendbee (force majeure, act of third parties etc.) as well as scheduled maintenance. Trendbee may restrict the access to the website, if network security, integrity of the network, in particular in order to avoid disruption of the service, software or data backup, make these measures necessary. As we are bound by a best endeavours obligation, we shall not be liable for any harm whatsoever sustained on account of of the Website being unavailable.
In order to use this site, you must set up an account using the online registration form (hereinafter the "Account"). The User may, at any time, amend his/her personal data, but agrees to provide complete and accurate details.
The User shall do the following on the online registration form:
- include a valid email address, which shall be his/her username to access his/her account and the services of the site. Do not use temporary email addresses. The accounts associated with temporary email addresses would be deleted without notice.
- Choose a password which will give access to the site. The User agrees to keep his password confidential. User shall be solely responsible for the safeguard and the use of its username and Password, and in particular the inaccessibility to his account by forgetfulness of the id and/or password.
We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Website.
Products & Prices
The Products offered for sale by Trendbee are those featured on the Website, on the date when the User consults the Website and insofar as the Products are available in stock.
If a product is unavailable after an order has been placed, because of a delivery problem by Trendbee’s suppliers or a stock gap, the Buyer will be informed by email as soon as the information communicated by the supplier or the logistics department is received. The cancellation of the unavailable product and its refund will then be processed, the rest of the order remaining firm and final.
For each Product sold on the Website, Trendbee provides a description to present its essential characteristics, within the information provided by its suppliers. Trendbee undertakes to provide the User maximum information enabling him/her to know the Product before ordering it.
If the Buyer finds any errors or omissions in the descriptions of the Products, he or she can contact and inform Trendbee’s Customer Service about this. Trendbee then will proceed promptly to correct such errors or omissions.
Prices are posted in euros (€). They include any reductions and French VAT, applicable on the order date.
The prices posted on the Website are guaranteed on the date of order and for articles available in stock.
Prices do not include delivery expenses which are billed in addition (VAT and Customs), the Buyer being informed thereof upon final confirmation of the order.
Trendbee reserves the right, and the Buyer accepts, to change the price at any time. However, the Products will be billed based on prices in force when the order is placed, provided that said Products are available in stock.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and will give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund. If you can, you will receive a full refund.
Product liability disclaimer
Trendbee makes no warranty, either express or implied, with respect to the reliability, safety, durability and performance of any product provided the Website. In no event shall Trendbee be liable to any buyer or third party for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or relating to any product provided or featured on the Website. In no event shall Trendbee be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the misuse of any product provided or featured on the Website.
The amount owed by the Buyer is indicated before order validation by the Buyer, as well as on the order confirmation emailed by Trendbee to the Buyer.
Payment is made immediately online, unless the server is unavailable, by means of a credit or bank card issued by Visa, Mastercard or Maestro. Payment may also be made through Paypal.
The order will be considered valid after payment confirmation of the banking payment agreement. In case of a declined payment by the bank, the order will automatically be cancelled.
However, Trendbee reserves the right to refuse any and all orders or deliveries in the event of i) ongoing dispute with the Buyer, ii) Buyer's total or partial non-payment of a previous order, iii) credit or bank card company's refusal to authorize payment, iv) non-payment or partial payment. In all these cases, Trendbee cannot be held liable in any manner.
When the Buyer pays with a debit card, the bank account of the Buyer will be debited within 2 to 5 days after submitting the order. This timeline may vary depending on the banking institution.
For a credit card, the amount of the order will be debited from the bank account of the Buyer in the same conditions as any other debit.
Trendbee has implemented a verification procedure to prevent any fraudulent use of the banking information needed to place an order on the Website. As part of this verification, the client will be requested to send to Trendbee (by mail) a copy of the front and back of his identification card as well as a copy of the credit card used for the purchase.
Orders are shipped from Paris, France Monday through Friday from 10AM – 5PM (CET). Orders placed on Friday evening, Saturday and Sunday, will be processed on Monday morning. Please note that we aim to dispatch all orders within 24 hours, but sometimes it may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Trendbee is not responsible for any delays caused by destination customs clearance processes.
Trendbee ships worldwide with DHL, Fedex and Chronopost. As per International Laws regulating Commerce and Trade of imports and exports, all orders are shipped out of Paris, France with an OFFICIAL INVOICE declaring the exact value of the merchandise purchased in Euro.
Europe 12 € 3-5 working days (up to 1kg)
Americas 27 € 7-10 working days (up to 1kg)
Rest of the World 27 € 7-10 working days (up to 1kg)
Prices and invoices include VAT (Value Added Tax) and do not include import fees which must be paid upon delivery.
Once the Buyer's order has been shipped, the Buyer will receive email confirmation of your shipping details and a tracking number. The Buyers is able to view and track the status the shipment.
Risk of loss
All items purchased through the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
The Buyer has a period of fourteen (14) business days to exercise his or her right to return purchased products, from the date on which he or she received them from Trendbee.
In this 14-days period, the Buyer must contact Trendbee’s Customer Service to obtain a Return Authorization (E-mail).
The Buyer shall then have a further period of seven (7) business days to return, at his or her expense, the Product(s) ordered if, for one reason or another, he or she is not satisfied with them. This 7-days period starts from the date of obtaining the Return Authorization (E-mail) previously cited.
Product(s) must be returned in their packaging and packing of origin to the address provided by Trendbee’s Customer Service. Products must be returned in new condition and suitable for resale:
- not be worn, altered or washed;
- have all original tags attached;
- have their box, dust bag undamaged.
The costs and risks associated with returning product are the responsibility of the Buyer. If the product is lost by the carrier during the shipment, the Buyer shall be solely responsible and will not be refunded by Trendbee.
If products are returned incomplete, damaged, soiled or otherwise unfit for resale, Trendbee may refuse a refund on products returned, or may apply a discount to the redemption amount.
Any parcel returned to the address provided by Trendbee’s Customer Service, which will not contain elements allowing to identify the Buyer, particularly the Return Authorization Number, can never be repaid. No claim by the Buyer shall be accepted.
If the above conditions are met, Trendbee will refund the sums paid by the Buyer, fourteen (14) days from the date of reception of the parcel by Trendbee, excluding shipping and costs of returning the Products which remain the responsibility of the Buyer.
Your refund will be credited to the original payment method or as store credit on your account, and you will receive an email confirmation as soon as we receive your return.
The costs and risks associated with the return of the products are the responsability of the Buyer. Therefore, the Buyer must preserve all evidence of this return.
If your order has been sent to a destination outside the European Union, please mention the reason of this return is non conformity or the expenses of return and insurance will be with your load and will be deducted from the total amount of your refund.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
The Buyer may request an exchange of all or part of the Products of the order, within a maximum of fourteen (14) days. This exchange may consist of either i) an exchange of size, subject to availability of Products on the date of the Buyer's request.
A request for exchange of model or colour will not be accepted.
For an exchange, the Buyer shall follow the same procedure as for a Return.
The conditions for return of products within an exchange are the same as those required for a simple Return (see Section Returns).
After receiving the request for exchange and the Products to be exchanged, delays in shipment of replacement Products are identical to a conventional shipping on orders.
The company Trendbee is the exclusive holder of all intellectual property rights concerning both the structure and the content of the Web Website or has legally acquired the rights to operate the structure and the content of the Website Trendbee, without any limitation. Accordingly, the Website, as well as Web documents, illustrations, logos, service marks, trade names and the programs used on the Website, including all software are the property of the company Trendbee and are thus protected by the provisions of the Intellectual Property Code.
The reproduction, download or any other use of trade-marks are prohibited without the express permission of the Trendbee.
Any unauthorised reproduction of these trademarks, logos and content constitutes an infringement liable to criminal sanctions.
All software used on the Website and those which it allows access, as well as the texts, comments, illustrations or images reproduced on the Website and those which it allows access are the subject of a copyright and their unauthorised reproduction constitutes an infringement liable to criminal sanctions.
From the date of access to the Website, Trendbee grants to the User a right to private, non-collective and non-exclusive use of its content.
Subject to the rights granted above to the User, it is especially forbidden to copy, reproduce, represent, modify and/or exploit in any way and for any purpose whatsoever, all or part of the structure and the content of the Website Trendbee.
Acceptance of the Terms of Service
The use of the services by the User indicates the full and complete acceptance of these Terms.
Any User not accepting these Terms must refrain from accessing the Website and using its services.
The User will not be able to use the services and therefore accept the TERMS, if (i) he/she has not reached the legal age required to enter into a contract with Trendbee, or (ii) if the laws of his/her country of residence or of the country from which he/she accesses the Website forbid him/her to use the Website.
Modification of the Terms of Service
Trendbee may modify these Terms, at its sole discretion and without notice. The continued use of the Website Trendbee indicates the full and complete acceptance by the User of these possible modifications.
In a bid to keep pace with evolution of the Website, Trendbee reserves the right to modify, unilaterally and without notice, the Terms of the Website.
Any User will be informed as soon as he/she accesses the Website or by any other means of the amendment of the terms and will be advised to read the new terms. If the User does not accept the new Terms, he/she shall contact the customer service. The refusal to accept the new terms will result in the immediate closure of the account of the User without it giving it giving the User any right to compensation.
Privacy and personal data protection
In accordance with the European Directive 2016/679 of 27 April 2016, and repealing Directive 95/46/EC (General Data Protection Regulation) of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the people who, having accessed the Website and having created an account in order to access the Website and its services, are entitled to consult, correct or erase any data relating to them. Accordingly, any registered User on the Website has the right to demand that their data which are inaccurate, incomplete or outdated be changed, supplemented, clarified, updated or erased.
Applicable law – Jurisdiction
These Terms and Conditions of Sale and the contractual relationship between Trendbee and the User are governed by the laws of France. In the event of dispute, the Parties shall attempt to settle on an amicable basis prior to bringing any legal action.
Any disputes shall be subject to the exclusive jurisdiction of competent courts of Paris, to which both Parties submit.
Trendbee’s Customer Service is available Monday to Saturday between 10am and 7pm (CET) via email: firstname.lastname@example.org
31 av. de l'Opera