You can cancel your order if it has not been shipped.
Our goal is to ship orders as soon as possible. For that reason, once an order has been processed, it cannot be cancelled. If an error is made, we need you to accept the package and request a return authorisation to return the package (if our return policy below allows) for a refund.
If you are not happy with your order, you can return it back to us. All items must be returned within 14 days of receiving your order for a refund. We do not accept returns after 14 days.
If you found you ordered the wrong product, please make sure you return it, in all of its original packaging. The product must be un-used.
For hygiene reasons, we cannot offer refunds or exchanges on goods that have been opened, or used.
If the product is faulty, damaged or if your shipment is lost, you can contact us to request a full Refund. Please send us a picture of the damaged shipment.
Please follow the instructions for your returns:
1. Email us at firstname.lastname@example.org to request a Return Authorisation, by stating your order number and the reference/s you wish to return. Please specify the return reason / detail.
2. Returns must be sent to us with a shipping service of your choice and its tracking number provided to us.
3. Please send your return within 7 days after you have received the Return Authorisation.
4. Please return the product/s to the following address :
31 avenue de l'Opera
Once we receive your return, you will be notified by email and a refund will be issued.
We advise you to use a shipping courrier with a tracking number.
Refunds are processed within 5 days from the date of return and will be credited to the original form of payment (Paypal or Credit Card).
We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been processed and sent out to you.
Once returned, the items must:
- not be worn, altered or washed;
- have all original tags attached;
- have their original box or bag.
For all orders returned from outside of EU, please specify on your package "return of merchandise for non-conformity" and no commercial value in order to avoid import taxes ( which will be deducted from your refund ).
Postage and handling on returned goods will NOT be paid by Trendbee unless goods are deemed by Trendbee as faulty or not as ordered. In this instance, postage will be incurred by Trendbee. Please ensure the item/s is well packed to ensure its safe delivery.
We recommend you to return your goods via registered postal services, as all return goods remain the responsibility of the purchaser until received by us. Trendbee will NOT take responsibility for lost or stolen returned goods.